A new report in Scotland reveals that nearly one in five shopworkers experienced violent attacks last year, showing a significant increase in violence over the past 12 months. The Retail trade union Usdaw conducted an annual survey of over 5,500 retail staff, highlighting shocking incidents of physical and verbal abuse endured by workers. The data indicates that 18% of shop workers were subjected to violent attacks in 2023, a sharp rise from 8% in the previous year and only 5% in 2019 before the pandemic.
Instances of threats and abuse also saw an increase, with 46% of shop workers reporting being threatened by customers, compared to 43% before the pandemic, and 70% experiencing verbal abuse, up from 68% in 2019. The surge in violence and abuse coincides with a rise in retail crime, including theft from shops. Workers shared stories of being assaulted, threatened, and insulted while on the job, resulting in feelings of fear and vulnerability.
Usdaw General Secretary, Paddy Lillis, expressed dismay over the testimonies from Scottish shop workers and emphasized the need for more respect and protection for retail staff. Survey results showed that a significant number of retail workers faced abuse and violence from customers, many of whom were involved in criminal activities. Lillis stressed the importance of addressing retail crime and ensuring the safety of shop workers through legislative measures.
Recent reports from industry organizations like the British Retail Consortium and the Association of Convenience Stores also highlighted a rise in violence and abuse against shopworkers, alongside increased incidents of shoplifting. The impact of these crimes not only affects the well-being of retail staff but also leads to significant financial losses for the industry. The findings underscore the urgent need for better protection of retail workers and a comprehensive approach to combatting retail crime in Scotland.